Refund & Exchange Policy
We want you to love your Flying Soccer Mom™ items. If something isn’t right, here’s how returns, exchanges, and refunds work.
Returns — Defective or Damaged Items
We accept returns for defective or damaged items.
If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible with:
- Your order number
- A photo of the defect or damage
- A brief description of the issue
Once approved, we will offer an appropriate replacement or refund.
Customers are responsible for return shipping costs unless the item is defective, damaged, or otherwise covered by applicable consumer protection law.
Exchanges — Size or Color
We offer exchanges for size or color on eligible apparel items, such as T-shirts and hoodies.
Exchange conditions:
- Item must be unused, unwashed, and in original condition
- Exchange request should be made within 7 days of delivery
- Buyer is responsible for return shipping unless otherwise required by applicable law
- Replacement item will be sent once the original item is received and inspected
- If the requested size or color is unavailable, we may issue store credit or another appropriate resolution
Exchanges are not available for:
- Custom or personalized items
- Sale or clearance items
- Items marked “final sale”
European Union Customers
If you are located in the European Union, you may have additional rights under applicable consumer protection laws.
For eligible online purchases, EU consumers generally have a 14-day right of withdrawal from the date of delivery, subject to applicable exceptions.
Certain products may be excluded from the right of withdrawal where permitted by law, including certain personalized or custom-made products.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country.
If you are an EU customer and believe you have a statutory right to return or receive a remedy for an item, please contact us and we will provide the appropriate instructions.
Wrong Item Sent
If we sent you the wrong item, please contact us as soon as possible with your order number and a photo of the item received.
We will arrange an appropriate replacement or refund at no additional cost to you.
How to Request a Return or Exchange
Email us at:
Please include:
- Order number
- Reason for return or exchange
- Photo, if applicable
We’ll reply with next steps within 1–2 business days.
Important Notes
Many Flying Soccer Mom™ products are made to order.
Shipping fees are generally non-refundable except where required by applicable law.
We reserve the right to refuse returns or exchanges that do not meet the conditions of this policy, except where applicable consumer protection law provides otherwise.
Contact
For questions regarding refunds, returns, exchanges, or replacements, please contact: